Windows 10 boot problem

  • Steve
    Participant
    Post count: 1
    #296 |

    My laptop wouldn’t boot on Sunday. I have Windows 10 and it had completed the Anniversary update about a week earlier. It would power up, the Toshiba screen went to the screen with the Windows logo and the twirling white dots, then it went to the black screen and the twirling white dots and there it stayed forever.

    I Googled how to start Windows 10 in safe mode and apparently the usual method in earlier versions of pressing F8 for boot options is not there anymore. One page said it would start up in Windows RE (Recovery Environment) mode automatically if it fails to boot three times. I discovered this was the case, if I powered it off at the first Windows screen of the logo with twirling white dots. After doing this twice it did come up in Windows RE. When I went to Troubleshoot > Advanced, there was a tool called Startup Repair, which I tried. That ran for a while, but it was unable to repair the problem. Then I tried System restore to a point several days earlier, and that worked.

    I see now that I probably could have found Safe mode in the Windows RE menu, I was supposed to go to Startup Settings, then enable safe mode. As described in this page:
    http://www.asus.com/support/faq/1013074/

  • Steve
    Participant
    Post count: 1
    #297 |

    This article by Microsoft support also looks helpful.
    https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

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